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IJ Scan Utility2 Ver.2.4.0 (Mac) Not working in OS 13 (Ventura) for Pixma MX 490 Series

saulfeliz
Apprentice

Hi,

I recently upgraded to Mac OS 13.1 (Ventura). After that, my printers disappeared. I used to be able to use it with OS printer/scanner utility. But now only the printer works. The scanner is not an option that shows up in Image Capture anymore. 

So I downloaded the latest available software from Cannon:

  • MX490 series CUPS Printer Driver Ver. 16.70.0.0 (Mac)

  • IJ Scan Utility2 Ver.2.4.0 (Mac)

  • My Image Garden Ver.3.6.6 (Mac)

When I go to /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app, I get 

"A scanner driver supporting this software is not installed. Install it and try again. Code: 15,230,0"

What does this mean? How can I scan again? 

Screenshot 2022-12-20 at 4.28.18 PM.pngScreenshot 2022-12-21 at 9.28.20 AM.pngScreenshot 2022-12-21 at 9.43.01 AM.pngScreenshot 2022-12-21 at 9.43.41 AM.png

1 ACCEPTED SOLUTION

Accepted Solutions

jrhoffman75
Legend
Legend

It lScreenshot 2022-12-21 110555.jpgScreenshot 2022-12-21 110651.jpgIt looks like you might have failed to install the scanner driver as specified in the info for the scan utility.

 

John Hoffman
Conway, NH

R6 Mark II, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

View solution in original post

4 REPLIES 4

jrhoffman75
Legend
Legend

It lScreenshot 2022-12-21 110555.jpgScreenshot 2022-12-21 110651.jpgIt looks like you might have failed to install the scanner driver as specified in the info for the scan utility.

 

John Hoffman
Conway, NH

R6 Mark II, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

That worked. Thanks @jrhoffman75

Silly me, I would've thought if a dependency was required for that software, it would've just come part of the same install process!.

srossphoto
Apprentice

I too am on Mac Ventura 13.  My printer has been fine but has just stopped connecting.  I get this message: "

The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information."

I'm NOT really a computer tech so I'm lost!  Help!  Do I just go buy a new printer?  Sally

PS It's impossible to contact the Developer!!!

 

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