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PIXMA G7020 offline when printing from computer

cristiane_lando
Apprentice

My Pixma G7020 will stay connected to my phone but every day goes offline many times when trying to print with my computer. Not even restarting both computer and printer works

5 REPLIES 5

rs-eos
Authority

Assuming you have your printer connected to a WiFi network?

What computer and operating system do you have?

--
Ricky

EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L, 600EX-RT (x6), ST-E3-RT
EOS C70, RF 24-70 f/2.8L IS, EF-EOS R 0.71x

thank you for your message

Yes its on WiFi

I have a DELL computer and Windows 10

My guess is that it may be power settings on your computer that is causing the issue.  There are other articles that came up in a search, but this WiFi Keeps Disconnecting article, contains several different things to check.  It's quite technical, but provides instructions for Windows 10.

--
Ricky

EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L, 600EX-RT (x6), ST-E3-RT
EOS C70, RF 24-70 f/2.8L IS, EF-EOS R 0.71x

It`s not the WiFi because I stay connected with emails working, internet working, etc

This issue happens only with the printer

Not sure.  From what you wrote, it sounded like since things are working great with your phone, I had thought the computer would be the issue.

I'd still look though at your computer's power savings.  And double-check any network or power saving settings on printer settings as well.   Look for options such as "wake on network access" or similar-worded features and ensure they are enabled.

--
Ricky

EOS 5D IV, EF 50mm f/1.2L, EF 135mm f/2L, 600EX-RT (x6), ST-E3-RT
EOS C70, RF 24-70 f/2.8L IS, EF-EOS R 0.71x
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