PIXMA G7020 offline when printing from computer

[cristiane_lando]

My Pixma G7020 will stay connected to my phone but every day goes offline many times when trying to print with my computer. Not even restarting both computer and printer works

[rs-eos]

Assuming you have your printer connected to a WiFi network?

What computer and operating system do you have?

[cristiane_lando]

thank you for your message

Yes its on WiFi

I have a DELL computer and Windows 10

[rs-eos]

My guess is that it may be power settings on your computer that is causing the issue.  There are other articles that came up in a search, but this WiFi Keeps Disconnecting article, contains several different things to check.  It's quite technical, but provides instructions for Windows 10.

[cristiane_lando]

It`s not the WiFi because I stay connected with emails working, internet working, etc

This issue happens only with the printer

[rs-eos]

Not sure.  From what you wrote, it sounded like since things are working great with your phone, I had thought the computer would be the issue.

I'd still look though at your computer's power savings.  And double-check any network or power saving settings on printer settings as well.   Look for options such as "wake on network access" or similar-worded features and ensure they are enabled.