I have a PIXMA MG8120 Printer with the error message 6A81.

[cmarcil]

I have a PIXMA MG8120 Printer with the error message 6A81.  I have turned off the power many times as well as unplugging the power source for a full day. There are no obstructions. What do you suggest?

[DocChaz1]

Same problem with MX890 after a power outage, and no one has a solution other than turning power off and then on again? That doesn't work.

[BillS]

Hi DocChaz1,

If unplugging your printer does not clear the error, the power outage  may have damaged the circuitry.  Your options at this point would be to have the printer either repaired or replaced.  Please reply with your ZIP Code and date of purchase so that I can provide more detailed service options. 

[DocChaz1]

Hi Bill and thanks for the note. Purchase date was approximately 3 years ago and the ZIP code is one of many near or in Fresno, CA.

[Ramona]

Hi cmarcil and DocChaz1,

If resetting the printer did not resolve the error, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance, as servicing may be required.  A Canon technical support representative will be happy to help.  There is no charge for this call.