12-01-2013 04:02 PM
I have a PIXMA MG8120 Printer with the error message 6A81. I have turned off the power many times as well as unplugging the power source for a full day. There are no obstructions. What do you suggest?
06-29-2016 03:11 PM
06-29-2016 03:39 PM
Hi DocChaz1,
If unplugging your printer does not clear the error, the power outage may have damaged the circuitry. Your options at this point would be to have the printer either repaired or replaced. Please reply with your ZIP Code and date of purchase so that I can provide more detailed service options.
07-12-2016 06:07 PM
07-13-2016 07:44 AM
Hi cmarcil and DocChaz1,
If resetting the printer did not resolve the error, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance, as servicing may be required. A Canon technical support representative will be happy to help. There is no charge for this call.
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