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G7020 Scan From Operation Panel

rbrodner
Apprentice

I have a new G7020 and setup everything from the ij.start.canon site.  I cannot get it to scan by hitting the scan button on the front panel.  It is connected to my PC via USB.  When I press the start button, I get a popup on my Windows 10 PC that says "Canon G7000 series", "Save to PC", and has a box that says "Select the program to launch for this action:", but it is blank.  There are no programs to choose.  I am able to scan using the Canon IJ Scan Utility just fine, but I cannot use the buttons on the scanner.

CanonScan.PNG

1 REPLY 1

Welcome
Apprentice

Any progress on this? I have a similar problem except it says "Computer not connected" when I press Start. Scanning from the IJ Utility and printing, both using the USB connection, work fine

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