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Unable to use Professional Print & Layout, "Check operation panel/remote UI" error

Amy4829
Apprentice

Error- please check the printers operation panel or the remote UI - PIXMA PRO-200S

I have bought a PIXMA PRO 200s. I made a connection via WIFI with my macbook Sequoya 15.7.3 and succesfully printed via Photoshop and Easy-ProtoPrint Editor. UNFORTUNATELY I cannot use Professional Print & Layout. A window opens up with "Error- please check the printers operation panel or the remote UI"
I tried everything:
-changed paper options in printer and Professional Print multiple times (will call it Prof from now on)
-paper is exactly the same on printer and Prof, and orginal Canon paper is on the tray (13x18cm)
-i have "USE ICC profile" on the Prof
-I connected on my mac Printing Centre to a version of Pixma that IS NOT AirPrint 
- i connected by writing manually IP adress of the printer
- I am connected to THE SAME wifi on my printer and laptop- XXX.XXX.XXX numbers are identical 
-but when i write htps:// myprinterIP in Safari I get ERR_ADDRESS_UNREACHABLE, the page do not load up 
-I used multiple printer versions/names in Prof program, sometimes I have 2 of them loaded up, sometimes even 5, but there is no version that works 
-i added a printer in Prof by manually writing IP adress, without succes (same error appears) 
-turned off "prevent paper mismatch" on my printer 
-manually turned this options on my printer :

  • TCP/IP → ON

  • Protok. RAW → ON

  • IPP → OFF

  • Bonjour → ON

  • LPR → OFF

  • WSD → OFF

  • LLMNR → ON

  • IEEE802.1X → OFF



Please let my use my new printer! I wasted half a day on figuring out this problem, while it was supposed to be a one hour job. Its unthinkable that I cannot connect my printer to the laptop 

 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Amy4829,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA PRO-200S and then click on the Product Support button to access your available support options.

 

 

 

 

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