G3270 Colour Ink Doesn't Work (Tubes Are Empty)

[joeld]

It's a brand new G3270 printer and the black ink works fine. I've tried doing clean and deep clean, etc. but the colour doesn't work and the tubes are completely empty (tanks are full). I've installed the Printer Assistant Tool, but there's no option to do an ink flush. Does anyone know how I can do that?

[yudhieka]

Hi,

You can fine " replace ink in print head" menu to filled ink in the tube.

Make sure you have enough ink in the ink tank of each color than form the printer's LCD follow the step below:

Maintenance - Replace ink in print head.

Wait until ink filled to the tube than all color should work fine.

[Heatheryoung6]

Same issue only color, did what you recommended and did not work, ink tubes still empty