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Configuration problem 0x8007007e

AA4
Apprentice

I have the PISMA MG2500 it is not even a year old. I have the problem where when I try to print it keeps stating the it has encountered an unexpected configuration problem 0x8007007e.

 

I have updated the drivers and have tried to reinstall the printer and still it keeps telling me that it has encountered an unexpected configuration problem 0x8007007e. 

 

What can I do to fix this problem?

 

I have spent hours trying to correct this.

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi AA4,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

Hello, your webside is down. Itried to call 5 times and each time after providing my my printer name, comptuter says "I Got it'' but after transfering it says we couldnt find your info, please try later. SUPER annoying!!!!!!!!!!!!!!!!!!! My PIXMA MG2920 shows configuration problems. I just updated my Windows 10 drives. What do i do next or please, call me!!!

Hi yulias1975.

 

If the pritner has not yet been registered, you may register it at https://mycanon.usa.canon.com to ensure you can access support.

 

For a configuration problem, you may need to uninstall the old drivers, restart the computer, and then reinstall the drivers.  The latest version of the drivers may be downloaded from the Canon IJ Setup website: https://ij.start.canon

 

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