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Canon TS8360 - scanning unit Open error


I had a paper jam in my Canon TS8360 and have since removed the paper. The scanning unit is close, but there is a caution unit on the screen that says

"The scanning Unit (cover) is open. Close it!" I have opened and closed it several times, turned it off and on, unplugged etc. the caution sign still showing and it wont allow me to print. Please help. Thanks. 


Product Expert
Product Expert


Since the error wont clear, the printer would require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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