10-15-2023 10:26 AM
Hey all! I bought this printer new roughly 3 years ago (maybe 4 but who's counting). Haven't used it much at all so when it started "printing" blank pages I figured it was dried out. I got new ink for it (genuine Canon), deep cleaned several times, removed and manually cleaned print heads, aligned, printed test pages - nothing at all. Not a single drop or spot of ink. I've tried from different devices (PC, Mac, phone, copies) and different file types (Word, PDF, Pages, web page, etc.) to no avail. It does the full song and dance like it's printing but only a blank page emerges.
I've run through all of the logical steps I can think of. In reading through the other forums and articles around the web, that's where the trail goes cold and people are S.O.L. Has anyone found a solution to this?
10-17-2023 12:51 PM
Hi,
Since it still wont print after the cleanings the print head is most likely the cause of the issue.
Since the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
05-27-2024 08:56 AM
Happy to have come across this. I am having same problem...except my printer was printing one day (i.e. 3 days ago), then completely stopped and is only printing blank pages.
I replaced the ink, cleaned and deep cleaned...even the "test" pages just spit out with blank pages.
Would this be the print head? Would it be working, then suddenly quit? And is there anything I can do to try to fix it? I can't afford a new printer right now, and I need a printer!
Thanks.
07-16-2024 11:32 PM
You need to get some 70% or more isopropynol alcohol (aka rubbing alcohol) .Turn the printer on and open lid. The print carrage should move to centre of opening where you have access to it. You can manually move it with your hand, but only as a last resort. Remove the ink cartridges and youll see exposed round pads that accept the ink on the carrige . Get lots of alcohol onto them. The best way is to us a syringe, like those used for giving kids liquid meds, or a regular hyp with a removeable needle. Unscrew the needle. Fill syringe with alcohol and place opening tight agaisnt the pads, Inject alcohol into the pads. You may want to slide a folded peice of paper towel under the whole priint carrage. It can be done but you may need to manually move the carrige. If you dont have a syringe, use a drinking straw with your finger over the end, or an eye dropper, etc..even a soaked q-tip might work..but get them soaking for 10 minutes...FOR the BEST results, after alcohol soak, use a piece of plastic tubing that fits around those pads (or maybe a bendable drinking straw if no tubing is available) and put one end tight against the round pad opening and the other in your mouth and BLOW ! I have had just the alcohol soak work, but in most cases the blowing method was also requires to clear the blocked ink ports! IT WORKS ! Remove the paper towel , use alcohol to clean up the other inky areas while your in there..reinstall ink cartridges and give it a try...your colours should be back until they dry up or clog. Years ago,printers would dry out if left pwered on..not sure it that still applies to these typea of print heads...probably just ink type etc. Good Luck es 73s
07-20-2024 04:27 PM
Wow, I really appreciate the thorough response Gregtheham!!
I had tried the magic trick of unplugging the printer and plugging it back in (which makes no sense, since I turn it off every time it's not in use)...and somehow that worked! However, I'll save your tips for next time. Thank you!
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.