02-03-2019 07:31 PM - edited 02-03-2019 07:33 PM
I'm at my wit's end! I'm trying to scan documents for school and every page comes out half readable and half so light it can barely be read. I've reinstalled drivers and even added the printer to a brand new computer and ran the calibration stuff. Any help would be greatly appreciated.
02-05-2019 03:24 PM
Hi RyanG40,
Does the same issue happen when you make a copy directly from the printer? If it does, there may be a issue with the scanning element.
We look forward to hearing from you.
Please note: If this is a time sensitive matter, please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.