G3290 black point / saturation not good - scanning black gives light gray

[cbcooper]

When I scan a document that has some nice black areas, those areas end up a light gray in the image.  Does this mean the illumination is failing?

[Patrick]

Hi cbcooper,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G3290 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the scanning issue and resolve it or provide you with your available service options.

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