Hi fox47,
If the power light is steady and the error light blinks 5 times, that is an indication that your PIXMA MG3620 is experiencing an error with one or both of the ink cartridges installed. To resolve this error, please replace both ink cartridges. Your PIXMA MG3620 is compatible with PG-240, PG-240XL, PG-240XXL, CL-241 and CL-214XL ink cartridges.
If the power and the error light both blink 5 times, that is an indication that your PIXMA MG3620 would require service. If your PIXMA MG3620 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
If your PIXMA MG320 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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