Canon MX920 Printer not responding

[jl487printer]

The printer was installed and I printed fine the first day.  A few days later, the printer in not responding.
I tried reinstalling the driver; the printer is connected to my network.  Any support on this would be helpful. 

[mithander]

I would love to be able to try keithk's simple solution as it sounds like a miracle fix for those who have been able to implement it. However, I am not sure what strip of plastic needs to be cleaned. When I look into the back there is an upper strip of a translucent, brownish plastic material. This strip is completely clean. About an inch below it there is a black and gray strip that is smeared with ink. I am hesitant to clean this one thoroughly as in addition to ink, the swab lifts off something that looks like a type of lubricant i.e. vaseline. Can anyone who has gotten this fix to work please confirm which strip of plastic needs to be cleaned? And if it is the lower strip, is it necessary to reapply some type of lubricant to it after wiping off the ink?

[SusanJ1969]

I need to thank you from the bottom of my heart - I was ready for flinging my printer through the window!! I am now in love with it again - thank you for posting ❤️

[Ramona]

Hi keithk,

You can try cleaning the timing encoder film of the printer to see if this will resolve the alignment issue you are experiencing. To do this, please follow the steps located here.  If you still experience the same issue, since print head cleanings and alignments did not work, the printer may require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

[Rayj535]

OPS is Windows 10, is connected by wireless

[quinn1]

i d k if you have the mx922 but i do. I have been having the issue with "printer not responding" and being in "error". I also called canon and a seemingly efficient woman walked me through various steps. When the problem was not resolved , she blamed Mcafee( it is not mcafee).

The reason I'm replying here is because a) I appreciate people who render assistance, so TY. and b) just to clarify, you stated a long 1/2" wide bar on the back behind the ink cartridges; further along in the post you mentioned plastic.Inside my machine there are 2 bars, one is silver and so obviosly reflects well. It also has 2 black lines that run through it. The only plastic bar is one that lies flat and runs across the back and is very obviously white(just a question of clarity).

I just cleaned both with a qtip and alcohol. The metal bar/strip was the one that had the most ink residue, the white one, not so much. Hopefully this will help since I am not that tech savvy and there was no issue before with this printer. It's barely been used . Al IP and other BSl configurations seem to match up so my process of drudging through elimination of causes continues. I hope your suggestion works for me too.

Thanks again!

[LilyBell2]

I have dealt with this issue for 2+ years.  When it first started, the issue occurred sporadically, perhaps once every other month or so.  The problem has worsened over time until now it's just a given that when I'm ready to print a document, and it's been more than several hours since I've power cycled the printer, I know I'll have to power it off, then back on again, before it will "respond." 

This issue can't be blamed on McAfee, because I don't have McAfee installed on any of my computers.  It's not the computer's OS, because 2 are running Vista, 2 are running Windows 7, and 2 are running Windows 10.  Plus there are a couple of Android tablets and and smartphones and 1 Chromebook.  The network's WiFi signal is strong and there are no connectivity issues.   The problem lies solely with the printer.

[quinn1]

Urggghhhhh THAT I didn't need to hear , 2+ years ? This is the point where I use expletives ...

I tried the cleaning of the reflective strips and while they're probably quite clean now , it did nothing .  I know it's not mcafee as I said . I've used mcafee with this printer and the only thing that's changed there is I renewed my subscription . I've also basically surgically invaded mcafee and any possible connection to the printer is not impeding. 

I have since I bought this printer < a year ago changed routers . I use my cable company's router now  I did attempt to use an extender, and to mnimize any possiblity that it it was an issue ,I stopped using it and rechecked the settings of everything again . As I said in my reply to the cleaning of the strips post , all the I P and other network B S are normal . The most frustrating thing is that I just used the printer earlier this week and there was no issue . I live between two states and I need to use this printer here in NYC to accomplish minor business needs. The epson I have in AZ was temperamental to a degree but nothing like this. This printer has been used < than 10 X since its purchase so this , as I said , is ridunculous...

im going to try some of these other "fixes" that begin with "go to settings" that I haven't tried yet . 

Again, all the people who post possible solutions are really great, especially if it works for someone . I appreciate your help .

[quinn1]

Just FYI, I'm running Windows 10 but have been since it came out and it's the only OS that I've used with this printer *

[LilyBell2]

I should also mention that it's not the router.  About a year after this "printer not responding" issue first began, I replaced our router.  No surprise, the printer has behaved just as miserably with the new dual band router as it did with the old router. 

Essentially, the printer refuses to  communicate with any other device until it has been power cycled.  If the problem did not lie solely within the printer itself, then powering the printer off then back on would most likely have no impact. 

[Michael]

Hello.

Additional troubleshooting will have to be done to narrow down the causes of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.

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