Canon MG6821 Error No Paper Can I clean the rollers?

[MapJfl]

I've had my printer for a number of years and recently it won't feed the paper to print and I'm getting a No Paper error or if I manually feed the paper it jams.  Is there any way to clean the rollers that feed the paper to print?

[DerrickL · Accepted solution]

Cleaning the Paper Feed Roller on Canon MG6821

Steps to Clean the Roller

To effectively clean the paper feed roller on your Canon MG6821, follow these steps:

1. Access Maintenance Screen
   • Turn on your printer.
   • Navigate to the Maintenance screen.

2. Select Roller Cleaning

   • Tap on "Roller cleaning."
   • A confirmation screen will appear.

3. Prepare for Cleaning

   • Remove any paper from the cassette.
   • Load three sheets of A4 or Letter-sized plain paper into the cassette.

4. Start the Cleaning Process

   • Open the paper output tray gently.
   • The cleaning process will begin automatically.

5. Completion

   • Wait for the paper to be ejected.
   • When the completion message appears, tap "OK."

Important Notes

• Cleaning the roller should only be done when necessary, as it may wear out the roller over time.
• If the issue persists after cleaning, consider contacting a service center for further assistance.

[MapJfl]

Thank you Derrick. Looks like it work.

[DerrickL]

Very good!