12-20-2013 06:21 PM
I can't seem to get the printer cartridge holder to stop in the right place to be able to remove/replace the cartridges. I've tried turning the printer off and on, unplugging it, rebooting my machine - and every time the cartridge holder stops about 3/4 of an inch to the right of where it should, so that the black cartidge cannot be accessed at all and the handle/lock for the color cartridge cannot be lowered. Help??
12-21-2013 12:14 PM
An yes the printer prints fine.
12-30-2013 03:54 PM
Hi Kathart,
If your ink cartridge holder doesn't move to the correct position, please CONTACT US so that we may provide service options. The cartridge holder shouldn't be forced into place.
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