04-06-2024 01:15 PM
Hi. I have had this G7020 for under a year, and have consistently had issues with printing multiple color copies. Generally, the one or two will print fine, then if I run multiples they look like I've run out of ink. I've cleaned the print heads, deep-cleaned the print heads, and sometimes this helps, but never for long. I use this printer frequently, and it seems like it only happens when I ask for multiple copies. See attached pix - the first image I printed one-off. The next three are from a run of 10, which went from bad to worse. None of the 10 were useable. The amount of paper and ink I've wasted is really disappointing, especially for a printer in this price range. Help greatly appreciated!
08-16-2024 11:57 AM
Hi,
Since the cleanings did not resolve the issue, I recommend reaching out to Canon support for your warranty options.
You will need to register your Canon gear HERE to access additional support options.
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