Cannon LBP6000

[ES1]

I purchased a new Cannon LBP6000 printer.

It prints the same page over and over until I cancel the print job.

It gives a communication error of make sure the printer is turned on and the USB cord is connected.

I run a Dell computer with Windows 7 Home Edition.

The printer will work on my laptop wich is an old IBM with Windows XP.

I have tried support at Cannon and at a Windows & forum with no help to fix the problem.

I also have a Kodak printer that works fine on this computer.

Things tried:

Changed USB cords.

Run all different kinds of software fixes.

Remove and added current driver from Cannon.

TIA

[Patrice]

Hi ES1.

I would like to ask a few questions, so that I can better assist you:

1.  Are you using any kind of USB hub, or USB extender, between the printer and the computer?

2.  Please open the [Devices and Printers] window and right-click on the LBP6000.  Select [Printer Properties], and then click the [Ports] tab.  Which port is the printer listed on?

I look forward to your reply.  Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

[ES1]

No hub or extender.

As stated I have used 2 different usb cords with no sucess.

I used the same cord on my laptop and the printer worked.

The port is USB001 Virtual printer port for Cannon LBP6000/6018