05-05-2016 09:41 PM - edited 05-05-2016 10:04 PM
I have upgraded to windows 10 and I am using a wireless connection. printing is not a problem but I am unable to scan from the printer. I get the error message on my PC that tells m to reinstall the software. I have tried the solution mentioned in this forum to uncheck "let windows manage the default printer" and then reinstall the drivers/software. This doesn't work and I also have no options to initiate the scan from my PC. It finds my printer on the wireless network but the scan doesn't work. I haven't tried connecting to a USB port directly but even if that worked its not what I would want to do. My windows version is 1511 (build 10586.218
PS - Duh, I installed the drivers but not the software. When I installed M navigator from the software link on the spport page I was able to scan.
05-07-2016 07:37 PM
Hi pjones006,
I'm glad you got your scanner working. Did you have any other problems?
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