Cannon Pixma MG3220 printer/copier/scanner issue

[zeljko-s]

My Cannon Pixma MG 3220 scanner stopped working. I am not able to use the scanner directly on the printer or through my MackBook Pro. I have erased the installed printer and re-installed it, but with no success in resulution of the scanner issue. Whenever I try to use scanner, a message pops up notifing me that the USB cable is not connected and/or the printer is turned off. That is not the case, I have checked both connections and it was working when I printed something. In additon, now, when I open sistem preferences, I see two Cannon items, one for printer, one for scanner. Even though I have chosen both to install, only printer works. I am also able to make copies. 

Can someone help please? 

Thanks.

[BillS]

Hi zeljko-s,

Let's try scanning from a different program.

1. Click the Finder icon in the Dock at the bottom of your screen.

2. Click on "Go" in the Menu Bar at the top of the screen.

3. Select "Applications."

4. Select "Image Capture."

5. If you see the message "No camera or scanner is selected," hover your mouse over "Shared," then press "Show."

6. Select your printer.

7. You can press "Scan" to begin immediately, or "Show Details" for more options.

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.