10-15-2023 10:23 PM - edited 10-15-2023 10:24 PM
I just received a new Canon TR7020a printer from Amazon. When I try to install the drivers I get the following message.
"failed to acquire information on the driver and software. Check the network connection and try again."
I run as administrator but it doesn't help. I've restarted my computer. Still no good. I have Googled the issue and have found others with this issue, but none that have solved it satisfactorily. Any ideas? I really hate to go through the hassle of packaging this thing back up and sending it back to Amazon.
Windows 11
10-17-2023 12:53 PM
Hi,
Please make sure you are trying to install the TR7000 series Driver setup package from HERE.
If this is happening with the driver setup file, I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
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