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MG3600 will not print in Black ink

marcdot
Apprentice

I have a MG3600. My color ink is out and I've ordered a new one. My black ink is brand new. I am trying to print in black only and it won't work. I have it set to print in black and white and the page comes out in red ink. I have changed the setting to use the black ink only and I get a notification when I try to print saying they need to use the color ink, I have to click ok to use the color ink or cancel the printing. I have cleaned the printer head and done a nozzle check and the black ink comes out fine. For some reason it won't let me print in just black ink.

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi,

What version of Windows or MacOS are you running? 

We look forward to your reply. 

 

Windows 10 Pro

Hi,

Could you attach a copy of your nozzle check to your reply.

We look forward to hearing back from you. 

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