10-05-2013 01:00 PM
The computer and the scan function do not connect with each other. I can print but not scan. Not sure what to do?
10-07-2013 11:36 AM
Hello Lanceh.
There are a few things that may prevent the computer and the scanner from communicating. Usually, it is that the scan mode is not enabled on the printer.
On the imageCLASS MF4770n, you will need to select the scan mode on the printer first. Please follow these steps and then scan a document.
10-07-2013 07:48 PM
Thanks for the reply. I folowed your instructions. When I open Cannon MF Toolbox, an error window states
There are no windows open when the MF Toolbox is runnining, just the menus which are: MF Toolbox, Edit, Scanner, Window. Under the Scanner menu is "Cannon MF 4700 Series USB". When that is selected the above error window occures.
Here is the System Report
When installing the printer, I could not get the firmware to update from the Cannon webpage. I got the drivers from the webpage but the firmware did not work.
10-08-2013 11:18 AM
Hi LanceH.
Unfortunately, the images did not display. Do you have any type of USB hub or switch connected between the printer and the computer? If so, please remove it and connect the printer and the computer directly. I also recommend uninstalling and reinstalling the ScanGear driver. Remove the USB cable and follow the steps below:
If this does not resolve the issue, we recommend that you contact us so that we can further assist you.
10-14-2013 10:54 PM
I followed your instructions and trashed the MF Toolbox, ScanGear , WMClibrary, WMCReg.plist, MFScanner.app, Canon MF4700 ds and Cannon MF4700 USB.ds.
Emptyed the trash and restarted the computer.
Reinstalled ScanGear and still have the same problem. The Software does not recognize the scanner.
What next?
08-30-2014 04:03 PM
Most stupid instruction I have ever seen on scanning. You have to go back and forth.
Any chance Canon let you do the scanning from a computer?
08-30-2014 04:05 PM
And on top of that, any downloaded software from Canon support website won't work. You have to install one from the CD came with the machine.
09-11-2014 06:57 PM
09-11-2014 07:06 PM
09-11-2014 07:08 PM
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