Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[TickBoy]

The same dreaded U052 hit my MP610 this weekend. Without this forum I would have assumed that I had a lemon that had reached its best before date. Instead, after reading 27 pages documenting people's frustrations with their printers and Canon, I realize it's a whole lemon grove! I have been a real Canon fan for cameras, lenses and printers for 40 years but the way they are handling this corporate issue is deplorable! There is no explanation from them to a problem that has reported here for many months! Just wondering how long until my other Canon printer goes belly up.

[Hexadecimus]

But.. but.. but... Moderator "Steven" assured us that Canon is following this thread, loooking into the problem as we speak, and plans to have a solution soon!  *eyeroll*

[comgoddess]

Yes, it's time and there is a class action suit pending. Read this quick before Canon deletes it.

[Fruitty]

Not from the US but the dreaded error strikes here in Europe too. I have an MP610 and from one day to another it went from printing fine to displaying the errors U051 and U052. Have tried everything but nothing works. I'm about to throw the printer in the trash and go back to my first love, Epson. Canon stinks.

[Aardvark]

Yes, the issue in in Europe as well. Canon Europe don't even respond at all to complaints. I have already taken a sledgehammer to my heap of Canon scrap and posted a link to a photo of the satisfying result. It was deleted of course.

[seniorelder]

So, here I am, until yesterday a satisfied Canon user but now my MP560 has succumbed to the dreaded U052 print head error.  I have done all that Canon tell me to do and still no joy.  My printer is suddenly dead...  I cannot understand how they can justify the cost of £65 for a replacement print head, and reading other posts it seems that a new one will not necessarily sort out the problem.  All was working perfectly until the error showed.  Now I have no printer functionality and desperately need it.  I hope therefore i will also receive a PM from Canon offering me a replacement printer.  I have a very sick daughter bedbound at home and need to print off doctors letters etc.  Help me please, Canon...

[Aardvark]

Canon are only concerned with their profits. They are likely to offer you a preferential deal on a new printer. But don't accept it without doing your homework first. The same printer will be available from normal sources for less money!

[Geomath]

Dear Canon, can you please give an update on the status of this printhead problem?

[hiroshi]

Still I do not have P.M. !

My case of this error, it seems that two ink became empty on same time , then program went to print head error .

I checked Japanese web sites around way to fix this problem !

This error and waste ink pad full message are similar error according Japanese sites.

Already somebody mention this idea but I repeat here in case this could help your printer. My MX892 is not this way  !

Get into Service/maintenance mode.

1. Press and hold RESET/STOP button

2. Press and hold POWER button.

3. Release RESET/STOP button

4. Release POWER button

5. Wait 5 secondSome LED yellow/red/gree/ blinking turned to other state

6. Prepare couple of printer papers,  and press RESET/STOP button twice

Printer starts printing internal setted values.

7. Then press RESET/STOP four times, some LED turns green ?  Then press POWER button once, this reset waste ink counter reset to zero.

If  pressing button at 6 procedure beeps, this means your printer needs some other buttons combination.

You have to remind that resetting  waste ink pad counter zero does not means real waste ink pad is not empty ! Clean or change waste ink pad !

Please also try to check youtube as "canon printer reset”.

For my MX892, hold STOP and POWER then pressing STOP four times get into some mode ? But then I lost !

Canon does not like to disclose these maintenance/service procedure to public.  And canon U.S.A. does not have right to decide to disclose any info. They might be asking JAPAN and Japanese very slow slooooow decision may take forever !

Please understand this procedure is on your own risk please.

Hope some of people could solve problem !

[hiroshi]

Hi canon person, you delte my upload so quickly !

You work so quick, why not let us know the solution !