We have a few Canon printers in the office from the Pixma line MG5320 and MX922,
One printer showed the u052 error message,
We bought a new genuine print head and replaced it, and still get the same error message.
This is frustrating, to pay for a new head just as the message asks us to do, and not be able to get the printer working again... this should never happen, if something else in the printer is wrong, the message should be different, but if it says to go and buy a new head, and it does not resolve the issue, Canon just got a disappointed loyal customer...
Not to mention the fact that this error message is stopping the whole machine, we are an office here, we need to fax and scan, and we cannot do anything with this printer now. I wonder what Canon service will tell me on Monday...
We know it can be better Canon, we do not deserve this kind of operation from a respected company who wish to keep its customers happy. We pay for Canon ink, we buy original parts, so the machine should work for long time...
We design machines and other products for other customers, and such an issue would never be accepted by any of our customers...
Hope someone at Canon reads these and understands that this reality must change, or else Canon will lose their customers to better companies that respect their customers and not getting them to feel frustrated after doing exactly what the error message says...
Update from 6.18.2014:
Spoke with Canon service about me buying a new print head and it did not help, Canon will not refund me for the head since I opened the package... so now no printer and I spent $100 more on the new head.
Canon offered to send me a set of ink cartridges for our newer model MX922, thank you Canon.
But the main issue is still not resolved, why does the printer tell to replace the print head when this is not the issue???
Canon told me to send the printer to their authorized service person in my area, I went there and agreed to pay $25 for the diagnostic of the printer. The final conclusion was that the main electronic board died, to replace it with genuine parts it would cost $250 while I can get a new printer for $100 at Amazon with free shipping...
Canon then suggested me to contact the loyal customer program, I called them, and they offered me a new MX922 for $149.99 with free shipping. I told them that the same printer sells for $99.99 on Amazon, so they told me that my best bet is with Amazon...
I paid 99.99 for the MX922, free shipping, and bought a 4 year warranty plan for $19.95, while Canon offered only two year warranty for $90...
My conclusion from all of this, is that when the errors like u052 appear, it does not worth to fix the printer, I will never make this mistake of buying a print head again for these machines,
I feel frustrated with all of this, this is not how we should be treated by any company that respects its customers...
