01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
05-08-2014 05:16 PM
05-16-2014 02:05 PM - last edited on 05-16-2014 04:22 PM by Jason
Add me to the long, ever-growing list of previously thrilled but currently dejected and dissappointed (and now former) Canon printer owners. I also used to brag and send everyone I knew to Canon, but I'm so angry about the whole U052 issue, that I'm about ready to post everywhere humanly possible about this mess, as a warning to an unsuspecting public. My MX700, which I was thrilled with (while it worked) came up with this error. It was a couple years old and I thought I could keep it as a dedicated fax. WRONG! If you get this error you can't use any other functions of the unit, like scanning or facsimile. Are you kidding?!!! Bad enough it's an error, but to have it make the entire unit completely useless? I have unused cartridges as well. I also own a canon camera and was thinking of buying a new one. Never! I'll buy a Polaroid before I buy anything Canon again! If the class action happens (and I really think it should), count me in.
Moderator Note: Edited for language per forum guidelines.
07-07-2014 01:40 PM
10822 customer views on this thread so far Mr. Canon and all you are able to do is censor comments.
No fix, no apology for this time bomb?
Shame on you Canon, shame on you.
07-07-2014 03:10 PM - edited 07-07-2014 03:22 PM
07-07-2014 05:19 PM
No, they can also make false promises, lying publicly about their efforts in "investigating" and "resolving" our complaints.
05-24-2014 11:56 AM - last edited on 05-25-2014 09:50 PM by Jason
Dear Canon,
I have been a loyal customer over the past almost 10 years and today my Canon MG5220 received the U052 error. I would like to say that this is utter ** and am joining the hundreds of frustrated users in the fight against your fraudulent company. I will no longer be spending so much as even a penny on your products.
As for everyone else, add me to the list of people willing to take action against Canon regarding this issue
Frank K
05-25-2014 02:21 PM
My PIXMA MP530 just got this error. No combination of print cartdige removal, print head removal, holding down the power button, standing on my head, etc. will cure the ill. I've always used genuine Canon cartridges... I have a few spares sitting on the shelf (Y, BK and PGBK if anyone is interested), and I even have a couple from an old BJC-7000 printer (anyone need a BC-60 or a BCI-62?) . It's hard to believe that so many printers have this identical defect. I'm not sure what I'll end up doing after this, but my next stops will be Amazon, looking into non-Canon replacements, and Federman & Sherwood.
06-02-2014 07:37 AM - edited 06-02-2014 07:46 AM
I had the error after using replacement ink cartridges from Staples. Perhaps, there is a compatibility issue with only some of the replacement cartridges? What have you folk used that set off the error?
06-02-2014 07:44 AM
05-27-2014 05:12 AM
Add me to the list. My MP560 just stopped, Tried all the suggested solution's with no result. Judging by the amount of unhappy people who have the same fault, Which incidently is not just on this site but all over the web, suggests to me
corperate skullduggery!!
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