Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[bsacco]

Let's file a class-action suit.

I think 37,000 specific complaints across 16 different models for the U052 printhead issue.

I think it's warrented.

Who is with me?

[sarahlove]

There is a class action suit currently being filed.  Someone previously posted a link in this forum.

[yami]

I could not find but thanx for information. I can wait until see the result and if I do not like, never it is late to start buy-use-return Canon Printers almost few times a week!!

If you have the link, pleas share 🙂

[shaval123]

When I called support they told me I should buy a new printer and I am stuck with a load of ink for my no longer working MG5220.

[shaval123]

I wish I did! HAHA

[syd50]

I am new and cannot work out how to use the forum. Please assist if you can. Messages show only partly.

I have the notorious errors U051 and U052 on my MP610 and obviously this is a problem of long standing.

Has there been any response EVER from Canon? If so, what?

[macnicol]

This is the best Canon has to offer, which seldom, if ever, works:

To try and resolve the U052 error, please remove and then reseat all of the ink tanks and print head in the unit. Next, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on.

If the U052 error persists after following the steps above, the printer will require servicing. Please click on the Contact Us link below to obtain your servicing options if needed.

This didn't answer your question or issue? Find more help at Contact Us .

[Julius]

Hi macincol!

Please follow the steps HERE to reseat your print head. If this error remains, a print head replacement or repair may be needed.

Please CONTACT our technical support group for further assistance.

[cheipel1]

MX860

I have tried this procedure too many times and it does not work.

I use my printer everyday for my Small Business in Richmond, VA. and now I can not print labels for tapes or shipping. I just bought all brand new cartigages that cost me $50 which are usless.

I do not plan to pay for a new print head because too many people say that it did not fix their problem.

I have always been a Canon fan.. but, i need to buy a new All-In-One machine this week to keep my business going and sadly, it will not be a Canon because of this error alone.

Thanks,

Chris

[syd50]

Seeing we all are frustrated by the lack of action by Canon I suggest we post warnings on our Facebooks, Twitters, etc to stay away from Canon printers. I just bought an All-in-One BROTHER at less then half of what I was quoted to fix my Canon MP610 (and that includes 4 cartridges). The way to go.....