01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
04-05-2015 11:07 PM
04-06-2015 05:11 AM
04-14-2015 07:09 AM
Just wasted over $100 on a replacement print head. Made no ddifference, still got the dreaded 0051 message. Last canon printer I am going to buy and I will mke sure none of my friends buys one either. Mx 700 down the drain and mp 700 like wise. I am really peed off Phil
04-14-2015 08:12 AM
04-27-2015 03:36 PM
04-28-2015 02:16 AM
05-06-2015 08:36 PM
I have my MX892 for 2 years and all of a sudden I got a U052 out of the blue. Removed print head, cleaned it, power off and nothing works. Called Customer Service and they had me do the same thing that i had already did. Their next suggestion was take it to a Canon dealer. If i am going to spend more money then I paid for the printer just for in print head error, I might as well go and buy a new printer. If so, I might have to go with another company. I can't afford to be buying a new printer every years. And the sad thing about it is, that I been using Canon for years. That is the only printer that i ever used. My husband has the MX5220.
05-06-2015 09:56 PM
So I tweeted to @CanonUSA on Twitter a couple of times about this problem, giving them a link to this thread, and nothing...not a peep from them. It's like Canon has decided this problem doesn't exist.
Well, I'll post back here with what printer I got to replace my MP830. After this customer service disaster, it won't be a Canon.
05-12-2015 07:53 PM
MG5320, Incorrect print head error, reseat and power cycle did not work.
05-17-2015 04:53 AM
See my response, page 86. New CHEAP printhead has worked fine for me
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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