01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
01-24-2015 03:50 PM
Some ideas:
REMEMBER - if you paid with your Credit card, and you're before 2 years from purchase date, your CC will provide warranty usually. Just about all cards offer this these days
If not, sell for parts. Lots of people will buy this either to try and fix or use for parts, get a little cash and recycle this way 🙂
My new HP 8610 is up and running and is beautiful - some great new features and looks sleek. Very happy! AND got it for an amazing price which is less than one Canon ink head probably lol
01-24-2015 05:35 PM
01-25-2015 12:51 PM
Have had model MG5320 for about two years. This is the first time I've gotten the U052 error.
I was given three ways to try to fix the problem: 1) reboot, 2) remove and re-seat the existing printer head, or 3) contact Canon Support. First two didn't work so gonna try the last. From all the history on this issue, it seems like #3 should be the first and only option. We'll see.
01-26-2015 05:32 AM
01-29-2015 02:18 PM
I have a MG5320 used 10 times now showing a U052 error. Have tried everything was working fine, nothing has been changed.
01-29-2015 03:51 PM
I removed the printhead and washed it very very thoroughly and let it dry very very thoroughly, then replaced it.
I installed all completely new cartridges (had them already, and if I can't fix the printer they'll be useless anyway).
I don't get the Wrong Printhead Error message any more, but now the printer won't print at all and I get an error message about the printhead alignment failing or something, which the printer won't do on the auto setting, and as it won't print I can't do it manually either
I've given up. I went out yesterday and bought a new printer. An Epson
02-12-2015 01:23 AM
02-12-2015 01:25 AM
02-14-2015 09:03 PM
I've just gotten the dreaded U052 reminder for my Pixma MP610 Printer. Okay, I'll call on Monday and we'll see how that goes, but I'm not expecting miracles.
Yes, I have removed the print head, I have unplugged the printer, etc.
That so many people have this problem over so many years makes me wonder about Canon printers, but my s520 was such a champion (a decade ago) that I'll make a good-faith effort to get my MP610 back on track.
02-15-2015 10:46 AM
MP830
Print Head error, and i spent $60 for new ink installed the entire set and the same error message. No solution from Canon so now I'm out the $400 paid for the machine and the and the $60 for the ink.
No wonder there stock is tanking.. Are there any successful solutions out there please?
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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