Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[liza]

Add us to the list . . MP610 got the (apparently) dreaded error . . .little did we know . . .. lots of ink cartridges = lots of wasted money for  a college student.  So Glad I found this and we didn't bother wasting time and money trying to get repairs or purchasing a new print head.  I've loved my PIXMA printers . .and have purchased multiple ones and recommended them to many people . . .now . . .I'll have to be thinking long and hard about that 😞

[westoned]

I have a beloved MP610. Original printhead developed cyan failure, so I replaced it with a used one found on eBay. Worked fine for several months, until last week when U051 errors stated. This could usually be cleared by power cycling the printer, but today reports the U052 error. Have reseated the head repeatedly, including a nice cleaning of the contacts, to no avail.

WTF!

[tortuga1]

Another broken Canon printer: U052 for my MP640 printer. Will Canon reply with a fix?

[faithful1957]

They haven't replied to me and it's been at least 2 weeks.

[ChrisReay]

It is quite evident that Canon have no intention of acting on the U052 error. They have continued to sell printers knowing that they would all become dysfunctional with the same fault mode that one has to conclude is pre-programmed. This is intentional misrepresentation and would contravene most consumer protection legislation. 

[JulieShep]

I have this error with my Canon MG5350 - so disappointed as this printer was perfect for me - til it got this error 😞

Off to buy another printer - probably not a Canon

[wiredefx]

Pixma MP560, good old U052 as well. Nothing canon posts up works. It's odd because I had just printed a bunch of pictures, then some business forms, went to print a data sheet and it printed about an inch then stopped and said "an error has occurred.....", did what it said and U052 "incorrect print head". It was working wonderfully just seconds ago. Come on canon, where is the fix. My printhead works perfectly fine in my neighbors MP560, but theirs won't work in mine. It's firmware. Fix it.

[LocalHero]

Add me to the list of unhappy Canon customers.   When this happened, all I wanted to do was scan a document.   Incredible that Canon disables the entire multi-function machine due to a full ink pad.    I might try hitting it on the side.   If that doesn't work, I'll try it again.  Harder.  And again....

[Aardvark]

I know how you feel. I used a sledgehammer on mine. I posted a link to the photo I wanted to share after venting my anger but the Great Admin Ra deleted the link.

[Lally]

Add my family to the list. Eldest daughter just started up own small business and youngest just started Masters degree. Due to this I had bought loads of ink cartridges..... Absolutely gutted.