01-30-2014 01:13 PM
This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it. Please respond with the model of your printer and if you were able to fix it, what you did to fix it.
We need to put pressure on Canon to respond this product defect. It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode. From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!
Canon, PLEASE take this issue seriously and provide a solution across the affected models. If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.
I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.
If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.
Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.
07-02-2014 03:37 AM
07-02-2014 04:26 AM
07-02-2014 06:58 PM
i saw another post by mcaxley. the post was removed almost as quickly as it posted. looks like Canon removed access again.
07-03-2014 09:08 AM
07-03-2014 12:21 PM - edited 07-03-2014 12:21 PM
Many people turn to Youtube for videos on how to attempt to repair theU052 error. It’s great to see the comments now appearing regarding the futility of the effort. If you encounter postings or reviews regarding the U052, please always comment with your experience.
In the meanwhile, what we need from Canon is the following:
Public acknowledgement of the defect, its cause, and the impact.
A free fix from Canon. This could be a free replacement printhead, and if that doesn’t work, a replacement printer. A firmware “work-around” could also work. Spending time and money shipping printers back and forth for repair is not acceptable.
Cartridge exchange program to replace any ink cartridges that can no longer be used.
07-03-2014 07:33 PM
07-04-2014 06:43 PM
Hi
Has anyone found a fix for this? In the middle of a big job with client expecting delivery early next week when suddendly printer started printing blank pages. After deep clean and all that got this very same printhead error. Really worried may miss deadline!
Michele
07-05-2014 03:01 AM
07-05-2014 04:57 AM
07-05-2014 05:40 AM
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
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07/01/2024: New firmware updates are available.
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