Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[Justdoit]

skicolorado, thank you for reposting. I think this forum is futile and a means of Canon thinking this will pacify all the Canon printer victims.

[skicolorado]

I think the series of posts served well to communicate the following two points.

1. A serious problem exists with a U052 error (and other codes) that prematurely renders a number of Canon printers useless (mine was a MX892). Based on the number and consistency of posts in various online forums, it appears this problem is pervasive, indicative of a general product defect.

2. If you encounter the problem and your printer is outside the one year warranty period, you’re hosed. It makes sense to first try a no-cost, wishful thinking solution (reseating, cleaning). It does not make any sense to buy a new print head (no guarantees, no refunds), when the cost to do so is about the same as a replacement printer. The only guaranteed solution is to throw the printer away and buy a new one.

Beyond that, I agree with the comment on the futility of further dialog in this forum. The good news is that other online forums have larger audiences, are better suited to discussing potential responses, and are not subjected to the editorial review of the supplier.

[cfed]

Agree with your post. Which forums would you suggest?

[Aardvark]

I doubt if the Canon forum censor would allow us to post this info but I would certainly be willng to join every forum that is relevant to spread the word of this major consumer ripoff.

[SallyAma]

It will never be resolved -- take it to the junk yard. More Canon trash on the heap.

[Justdoit]

i saw another post by mcaxley.  the post was removed almost as quickly as it posted.  looks like Canon removed access again.

[skicolorado]

Just wanted to remind everyone that a powerful on-line voice is customer reviews. This lets you share your information and experience with people at the time they’re contemplating their purchase decision. Amazon is by far the frontrunner for e-commerce and the Canon Pixma MX922 is Amazon’s bestselling printer.

In the reviews, you may post and find information that cannot be shared in this forum. If you agree with a review, you need to let the author (and others) know it was helpful. Feel free to share your own experience with others, too.

[Justdoit]

skicolorado, I do not understand the jist of your comment.  what i read on mcaxley's post was that Canon said not to mention third parties or you will be banned.  mcaxley mentioned the lawsuit against Canon so naturally Canon would not want others to read it..are you suggesting that consumers use Amazon to purchase Canon printers?

[skicolorado]

A good on-line review is a factual discussion of one’s experience with a product and the customer support that accompanies the product. I’m only suggesting that current printer customers freely share their experiences with future potential customers. It makes the message clearly heard (unedited) and makes it clear to future consumers what they may expect with a specific product, a product family, or manufacturer.

Reviews are something a manufacturer will watch closely, but that may not necessarily help you in getting your specific issue resolved. There is now information in the general media that will help with that – you just need to apply a little creativity in how you search it out.

In the meanwhile, its fair we demand more of Canon as to the specific nature of the E052 error, is a work-around in the works, or is there some other resolution path Canon can offer?

[Aardvark]

So far the only "resolution path" Canon have offered is one that will make them even more money, with no guarantee to solve the problem. They must have learned this from politicians.