Call to Arms for the dreaded U052 Wrong Printhead Error

[macnicol]

This is a "call to arms" for all of you Canon customers who have had this problem and have had their printers disabled because of it.  Please respond with the model of your printer and if you were able to fix it, what you did to fix it. 

We need to put pressure on Canon to respond this product defect.  It appears to be bad firmware that does not allow the user to override the problem and to continue to use the printer even in a degraded mode.  From my investigations the problem is NOT a printhead issue - no way one can be printing fine and then have this error alert without having changed the printhead or ink cartridges!

Canon, PLEASE take this issue seriously and provide a solution across the affected models.  If nothing else there should be a trade-in allowance for those printers that have been affected by this product defect.

I have had many Canon printers because they have superior functional specifications. I want to be able to continue using Canon products but only if I can have confidence that this product defect will not destroy my investment.

If Canon is unresponsive our next step should be to aggressively publisize this product defect on social media and on major product vendor outlet sites as negatives reviews.

Forum Users, please reply with your affected model number(s) and with details of any succdessful fix procedure.

[mcaxley]

WimB, you say you fixed your printer error, is it still working? I highly doubt it.

[Fruitty]

Well WimB, I tried 10 minutes, half an hour and even a whole night and the result was as to be expected.... Nothing but the U052 error on the screen. Never in my whole life, all 58 years of it, have I encountered a bigger heap of worthless junk than this "printer". My order for an Epson has been placed last night.

[TickBoy]

What amazes me is that these reports have to be just the tip of the iceberg.  They come from the small percentage of Canon printer users who have experienced this problem and found this forum.  I expect many (most?) scratch their heads, then just go and buy a new printer to replace the old failed one.  Seems no one who knows the extent of this problem are willing to reinvest with Canon.

I still cannot believe Canon has not responded to these posts.  Their QC/Client Service Managers should find new work.

[Fruitty]

Or they just don't care. Big company, can't be bothered with small and unimportant customers. So they lose a few, who cares. They will only come off their lazy butt if this blows sky high and is costing so much profit that they start noticing it.

[seniorelder]

Well folks, I have forwarded all my information to the BBC consumer programme 'Watchdog' in the UK so I can only hope that Canon UK will be confronted by them and challenged as to what they are going to do about it.  The joke is that all the time I have a working Canon printer I would have been buying their over-priced ink cartridges.  Now my printer is not working they have just cut off their own income stream - and I definitely won't be buying another Canon to replace it.  Good business model?  Not in my eyes.  Still not even an acknowledgement of my email to customer services either.  They must all be tied up inventing new error codes to display on their printers...

[Geomath]

Or, if you are a conspiracy theorist, it is in-built obsolescence - programmed printer death after a pre-defined number of pages.

[gyrzvy]

I've had my MG5220 for several years now and now all of a sudden I get hit with the U052 message. Tried doing everything I could like removing the printer head and carefully cleaning wiping it clean, setting it back, waiting for 10 minutes. Still had that error message popup, now I can't even use the printer to do anything anymore, like scanning documents. If this doesn't get fixed soon, I'll be moving on to another printer that's not manufactured by Canon.

[comgoddess]

I suggest to all of you experiencing this problem to go out and buy a printer made by another company.  After contacting Canon customer service (and I use that term loosely) twice, it appears they're not going to do anything about this issue so I went out and bought an Epson.  I warned the Staples salesperson who said she had a Canon printer that she'll probably be experiencing problems too. 

I imagine this post will be deleted like the majority of my posts.  You can't sweep this under the rug, Canon and your silence on this matter is deafening.  You've lost many, many customers and stand to lose more.

[mcaxley]

All with the horrible 052 error, join the class action suit. Google to find the law firm and email you for to join the class. My previous email on this does not appear for "some reason". Wonder why. Let's Ee if this one makes thee Forum

[mcaxley]

Oops, some misspelled word in my previous emIl

mcaxley
New Contributor

Posts: 5
Registered: ‎05-26-2014
Re: Call to Arms for the dreaded U052 Wrong Printhead Error
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‎06-25-2014 02:54 AM

All with the horrible 052 error, join the class action suit. Google to find the law firm and email your form to join the class. My previous email on this does not appear for "some reason". Wonder why. Let's see if this one makes the Forum