Black vertical stripe when I scan

[Danlil]

Hi,

For no reasons my Canon MG6820 start to add a left vertical black stripe when I scan. I try to clean the platen glass many times without positive result. I can't beleive that I need to replace my printer for which all the other function going well for a dawn black stripe. 

[ArthurJ]

Hi,

The scanner element in your printer has gone bad and the printer would need to be replaced. 

You qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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