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Transferred pics gone? HELP!

I had my Canon PowerShot SX610 HS set up to trasnfer pics ot my PC. Today, I transferred a couple of pics but they never showed up in my folder. I took some new pics to test and transferred again. It says tranfer complete but still can't find the pic...

RAW files in CS2

I can open RAW files in the  Digital Photo Professional program bundled with my 700D camera but cannot open them in my copy of Photoshop CS2 - is there an easy way of converting these RAW files into a form compatible with CS2 .

mike21 by Enthusiast
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  • 7 replies
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EOS Utility 2 Cannot write to selected folder

This had me puzzled for a while on my newly reinstalled W10.finally figured it was actually my Anti-everything s/w that thought EOS Utility was attacking my Pictures directory.  Set it as Safe Application and bingo....    took me a while and a couple...

MTLR by Apprentice
  • 5071 Views
  • 0 replies
  • 3 likes

Digital Photo Professional - Export/Resize Sharpness

Hi, everybody - I've been troubleshooting this for the last few days, and it's driving me crazy.  Any help would be much appreciated. I have noticed that when I export and resize images in DPP, they do not look as good as when I view the original raw...

image comparison.jpg

Resolved! Image Transfer Utility for Powershot SX710HS on Windows 7

Could anyone tell me what the issue is with the Image Transfer utility for Powershot SX710 HS on Windows 7.  I have installed it and uninstalled it about 4 or 5 times and cleared the recycle bin everytime and it still does not work.  The program does...

Liz1 by Apprentice
  • 6083 Views
  • 7 replies
  • 0 likes

Lens aberration data

My T6S does not have Lens Aberration data for my EF-S 60mm macro or my EF 70-300mm original zoom. The EOS Utility manual states that the camera should have data on any lenses available when the camera is released. Can someone look and see if there is...

Cannot apply Dust Delete Data in DPP?

Hi, I recorded the Dust Delete Data on my Canon EOS Rebel T6 today prior to taking a bunch of pictures.  The camera said "Data Obtained,"  so I figured it was good.   When I got home and opened the photos in DPP, the program says that it "cannot appl...

lindyk8 by Apprentice
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  • 8 replies
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Resolved! EOS Utility Not Working with MacOS Sierra

I am using a beta version of the new MacOS Sierra. In the early stages of the beta, the EOS Utility worked fine but in the past 2 releases, it has failed. I am using a Canon EOS 700D and v2.14 (2.14.10.2) of the utility. I aslo use an iMac 2009. I ha...

ossian by Contributor
  • 46726 Views
  • 58 replies
  • 1 likes

Dropbox Targetfolder in EOS Utility not accepted

Hi, i'm trying to install the EOS Utiliy 2.4 for Win7 64. The targetfolder should be a Dropbox folder, but the Utility is not accepting this folder as  storage location. "Invalid folder". Can someone help?

Cger70 by Apprentice
  • 3881 Views
  • 2 replies
  • 0 likes

Canon Camera Connect and remote custom timer

Good evening all. Just wondered if any of you kind people might be able to answer a query of mine. I've just downloaded the Canon Camera Connect onto my Android phone as I wanted to use it for remote shooting. Everything I need seems to be there apar...

Resolved! Unable to use Image Transfer Utility

Hello. When trying to export images to my computer through the Canon Image Transfer Utility I get "Error detected on server. Try again later" message on my camera. Never had this before. Is it because Canon Image Gateway is down for maintenance?  Tha...

Canon DPP Tutorials

Canon Europe is releasing a series of tutorials on using DPP.  http://cpn.canon-europe.com/content/product/canon_software/dpp_video_tutorials.do?utm_source=newsletter_february_4_17&utm_medium=email&utm_campaign=Newsletter

Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II