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HEIC files from iPhone 8

Hello!  Is there a plug in or patch to update DPP 4.11 to be able to view these annoying HEIC files my iPhone 8 outputs? I would like to use DPP to manage all my photos, not just those taken with my DSLR....Thanks!

wgrc1971 by Contributor
  • 2154 Views
  • 1 replies
  • 0 likes

DPP 4.10.20 very slow and unresponsive

Hello!  I am seeing there are similar issues with DPP posted here....   I upgraded to a Windows 10 machine recently, and downloaded 4.10.20 to use with my T3i photos (mostly shooting in JPEG) Even to review thumbnails, the software is almost unsuable...

wgrc1971 by Contributor
  • 4973 Views
  • 9 replies
  • 0 likes

HOW TO IMPROVE CAMERA CONNECT?

greetings friends! well I have an eos rp camera I bought it with great enthusiasm to be able to work the photos on mobile devices, but I ended up very sad because the quality of the jpg expelled from a raw archibo of the camera is very low ... litera...

DPP 4

I just upgraded 5DM3 to a 5DM4 ... but when I installed DPP 4 it seems unwilling to process jpeg.  IT shoots RAW and JPEG fine, and I get both in file at download.  I still have DDP 3 installed tho altho I seems unable to open RAW from 5DM4 Sometimes...

monkey44 by Contributor
  • 5264 Views
  • 17 replies
  • 0 likes

convert 5d mark iv 4K to premiere

I'm trying to find a means of converting 5D mark iv video to a Premiere CS6 editable format while retaining the highest video quality.  Is there a certain video conversion program and/or output format that would give the best result? 

canoe by Apprentice
  • 14585 Views
  • 10 replies
  • 0 likes

Help with .cr3 raw files not previewing in Windows 10.

Hello all, I recently purchased a Eos R and have really enjoyed using it. My issue is that in windows 10 the raw files do not generate a preview in the Windows explorer. I donloaded drivers which allow me to view the files in Adobe Bridge/Lightroom b...

mkyan94 by Apprentice
  • 17313 Views
  • 7 replies
  • 0 likes

Resolved! DPP 4 Suddenly not showing folders

Hi, I use DPP on a daily basis. Nothing has changed on my computer since I ran it yesterday and everything was working fine. I have loaded it today and I have lost the folders from the left hand side. I cannot see anywhere to get this back.  Please c...

SamC123 by Contributor
  • 7652 Views
  • 10 replies
  • 0 likes

Format is not supported

I’m starting a youtube channel and i’ve just filmed and down loaded the videos onto my phone. i have to keep pressing record and stop so that i won’t get a message that the format isn’t supported. the video that doesn’t download is a kind’ve long cli...

DPP 4.11.02 crashing randomly on Windows 7 x64bit

I had an older version, not sure exactly which one, indeed was prior than 4.10.20 since I remember when it came out I found it very unstable on editing specific CR2 files.So I turned back to the old version which never crashed and I kept using it unt...

DPP 4.10, 4.11 still problem with filter panel - why?

I don't remeber but 4.8. was last version when the filter panel works ok. Now filtering by aperture or somethink diferent than Lens, camera, time is impossible, or somethimes is not active.Canon let's go - fix this problem. Or maybe is another free p...

szwayko by Apprentice
  • 1391 Views
  • 0 replies
  • 0 likes

DPP 4.10.40 crash

I have downloaded the latest version (as of 8/15/19) of DPP 4 in the hopes it would fix the crash on edit image issue, but the same problem occurs.  In fact, it happens with ALL available versions of DPP.  I am on Win 8.1 64 - ANyone having the same ...

GP1 by Apprentice
  • 6197 Views
  • 15 replies
  • 0 likes

DPP 4.11.1 Mac and Angle Adjustments

When using the slider or mouse on the picture, the mac version only adjusts the pictures in whole increments of degrees.  The Windows version does not limit you to a whole degree which allows tilting the picture must faster.Any ideas?Russell

ru_bunky by Apprentice
  • 1418 Views
  • 1 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II