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Resolved! EOS Utility Tethered Shooting Kelvin Setting, SL3

I am new to tethered shooting and learning as I go, so far the EOS utility has been great but I can figure out how to access the white balance setting for a specific Kelvin temperature.  I can choose between all the presets my camera offers, as well ...

gambier by Apprentice
  • 3785 Views
  • 5 replies
  • 0 likes

Resolved! macOS 15 sequoia - Image Transfer Utility 2 Freezes

Updated my iMac to macOS 15 and today find that Image Transfer Utility freezes with the classic 'spinning beachball' and have to restart my computer to clear ti. Previously I could connect and transfer images via wi-fi to my computer from my PowerSho...

de1950 by Apprentice
  • 3760 Views
  • 3 replies
  • 2 likes

New DPP version 4.20.30.0

I just noticed and installed DPP version 4.20.30.0  06/30/2025History■Changes for Digital Photo Professional 4.20.30 for macOS :- Supports Neural network Image Processing Tool 1.0.0 for macOS. ■Changes for Digital Photo Professional 4.20.20 for macOS...

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Camera connect app error 403

So wasn’t able to connect my camera after being connected for months. I restarted phone reinstalled app deleted connections started new ones my phone connects to the cameras wifi but can’t connect the app now.  After I reinstalled app it tells me to ...

Resolved! Unable to edit images in Digital Photo Professional

Hi all, I downloaded the software from the Canon website and entered my serial number for my camera. Software downloaded and no issues. However, when I try to edit an image the sliders are not active. I select the image and click on the Edit button a...

Resolved! My PC sees my EOS-R7 but the EOS-VR Utility doesn't

Hi, this is my first post. I connected my new R7 to my PC and it easily recognized it. I was able to access all the folders and files. My device manager sees it easily as well. Updated the camera to the latest firmware and purchased the RF-S dual len...

Resolved! Help With Downloading Firmware

All, I have had a R6M2 for two weeks. I looked in the Support area last night and there is a Firmware update for the R6M2. I have a Mac Mini and a PC desktop. Last night I download this software update to my desktop on the Mac Mini, But I do not know...

Cantrell by Rising Star
  • 1911 Views
  • 4 replies
  • 0 likes

Resolved! Connection failed for Wi-Fi on EOS R50 camera to phone app

hi im having issues with my EOS R50, im not able to connect to it on my pixel 7 running android 14. bluetooth is fine but when i attempt to connect over wifi to transfer pictures it justs give me connection failed. ive run through all the tips on her...

Zander013 by Enthusiast
  • 39292 Views
  • 42 replies
  • 4 likes

EOS 6D Mk 2 and Camera Connect - cannot connect

I cannot connect my Canon EOS 6D Mk2 to the Camera Connect software. I have tried Wi-Fi, Bluetooth and NFC. I have reinstalled the latest software on my Pixel 7 phone.  The Wi-Fi option just fails to connect with a message to the effect that it canno...

EOS 3000D Canon Connect - Recovering Lost Photos

My phone got stolen and it contains pictures that I've recently imported and deleted from my SD Card. I'm using EOS 3000D and I'm wondering if there's any way I could see the history of my imported/deleted photos via Canon Connect and hopefully use t...

Serzz425 by Apprentice
  • 869 Views
  • 1 replies
  • 0 likes

EOS Utility 3.19.0 wont detect EOS R

Camera: EOS R (Firmware 1.8.0)OS: macOS Sequoia 15.5; (Apple M2 chip)The goal is to use my camera as a webcam. I downloaded EOS Webcam Utility Pro V2.3d for this, but the utility was not recognizing the camera when I plugged it in. I looked for solut...

eos-utility-blank.JPG canon-eos-r-screen.jpg
meowfire by Apprentice
  • 3028 Views
  • 8 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II