When will Eos Utility support High Sierra

[jakobox]

Any idea when Eos Utility will support High Sierra? It is not listed as supported on the Canon website, and I can confirm that it does not work with my 5d Mark IV. High Sierra is already a few months old so I'm hoping it's soon? I emailed Canon directly about this and have yet to hear back. Perhaps someone on here has more insight?

[Marsupialmouse]

I have High Sierra 10.13.2, and a Canon 600d camera. It would seem that currently Utility only works with the newer, more expensive model cameras. Is this a ploy to make us spend money on a new camera? Apple does not allow me to go back to any previous release of its software. Although on some canon websites I have visited (not uk) it says the new release of Uility is available, it then lists the cameras for which it is available, and the older, cheaper ones are ot on the list.

[Aleela]

I bought a CAnon 5D mk IV two weeks ago, and can not connect to my NMac High Sierra, im awaiting sa phone call from Apple to sort this out today.

I set a new user on my mac, (TEST) i loaded the canon dosc, and my camera was accepoted immediately went back into my account reloaded High Sierra, tried to reload the disc, clicked on the 'setup' button and NOTHING!

If the software workson the SAME mac undedr a different user why NOT under the main users account? Something is Stopping the software downloading BUT WHAT????? 

I wish the guys at apple would take theuir heads out of their collected arses and stop mucking about, I have beena Mac user for twenty years, when this Mac is dead, it will NOT be replaced by another mac product

[Seb5Dmarkiv]

Is it perfectly normal to buy an expensive camera from a world brand and find it won't connect to mac OS?

[RobertTheFat]

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@Seb5Dmarkivwrote:

Is it perfectly normal to buy an expensive camera from a world brand and find it won't connect to mac OS?

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Every Mac OS seems to be almost totally incompatible with its predecessors, and in ways not obvious until it hits the street. How would you handle that if you were Canon?

Quite frankly, I don't see why any professional photographer would dare to rely exclusively on the Mac. I would consider a Windows computer to be simply a cost of doing business, like a 70-200mm f/2.8L lens.

[Lumigraphics]

That's ridiculous. I am a working pro who makes a living with a camera. I use both Windows (day job doing product photography) and Mac (freelance business) and I find the Mac to be more elegant and more reliable day in and day out.

FWIW I'm also a programmer and IT guy who has worked for both Microsoft and Apple. I have a lot of professional experience with both platforms, as well as various flavors of Linux, going back some 20+ years.

My advice to someone starting out is get a Mac- better software, typically better hardware (Apple doesn't sell low-end junk) and much better vertical integration if you also use iOS and Apple services.

[Seb5Dmarkiv]

Just as a matter of interest, how are you getting photographs on to the Mac?

I am using Photo on iCloud, so it takes an eternity. I also cannot delete photos for some reason.

Some say, use a card reader. That's what we were doing 15 years ago.

Is there a sensible way of getting pictures on to a Mac, without the nonsense of removing the card? (I was always told this eas a Bad Thing, as the card could get damaged.)

[RobertTheFat]

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@Lumigraphicswrote:

That's ridiculous. I am a working pro who makes a living with a camera. I use both Windows (day job doing product photography) and Mac (freelance business) and I find the Mac to be more elegant and more reliable day in and day out.

FWIW I'm also a programmer and IT guy who has worked for both Microsoft and Apple. I have a lot of professional experience with both platforms, as well as various flavors of Linux, going back some 20+ years.

My advice to someone starting out is get a Mac- better software, typically better hardware (Apple doesn't sell low-end junk) and much better vertical integration if you also use iOS and Apple services.

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I won't take issue with a word you said or the advice you gave. But I can't help noticing that you're a working pro photographer who doesn't rely exclusively on the Mac. IOW, your actions are consistent with my point.

[TCampbell]

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@Aleelawrote:

I bought a CAnon 5D mk IV two weeks ago, and can not connect to my NMac High Sierra, im awaiting sa phone call from Apple to sort this out today.

I set a new user on my mac, (TEST) i loaded the canon dosc, and my camera was accepoted immediately went back into my account reloaded High Sierra, tried to reload the disc, clicked on the 'setup' button and NOTHING!

If the software workson the SAME mac undedr a different user why NOT under the main users account? Something is Stopping the software downloading BUT WHAT????? 

I wish the guys at apple would take theuir heads out of their collected arses and stop mucking about, I have beena Mac user for twenty years, when this Mac is dead, it will NOT be replaced by another mac product

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This typically means there’s a “.plist” file on the mac (plist = preferences list file) that has something corrupt in it.  

These things hide in your user’s home directory under the “Library” folder.  In finder, you use the “Go” pull-down menu (from the top edge of the screen when Finder is active) but you have to hold the “Option” keydown or Library will be hidden.  It’s hidden because generally users should not mess around with the files under that folder.

There are a few folders within Library where the files may be hiding.  I think there’s a Preferences sub-folder and there’s an Application Support folder.  I’m traveling and unable to check this until the weekend, but I can have a peek and find out which files it is using.  The mac is a Unix operating system, so it’s pretty easy to see what files are in use (you can use the Unix “lsof”utility (lsof=list of open files) and it’ll provide a report of every file being touched by any application process on the machine.  But this is a Unix command-line utility (run via Terminal) so if you’re not a Unix person, it may be a bit confusing.  Anyway, I’ll try to remember to check it this weekend and tell you which file to clear out to fix the problem.

Anyway... testing any problem app from a fresh user account means that account wont have any preferences at all for the app (since it’s never run the app).  When it works fine from a different account, it means the preference file on the account that DOES have trouble just has a corrupt preference file (they all have the extension “.plist”.

In Windows this is done with the “registry” (that’s Microsoft’s built-in malware attack on your PC ... the worst idea they ever had, and they’ve had some doosies).  When the registry goes corrup on Windows you can’t just delete a file to fix it.  The Mac is much cleaner design and provides better isolation.

[TCampbell]

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@RobertTheFatwrote:

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@Seb5Dmarkivwrote:

Is it perfectly normal to buy an expensive camera from a world brand and find it won't connect to mac OS?

---

Every Mac OS seems to be almost totally incompatible with its predecessors, and in ways not obvious until it hits the street. How would you handle that if you were Canon?

Quite frankly, I don't see why any professional photographer would dare to rely exclusively on the Mac. I would consider a Windows computer to be simply a cost of doing business, like a 70-200mm f/2.8L lens.

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Oh wow... no.  Just .... no.  

As a 30+ year veteran of the computer industry... Microsoft is easily the worst there is.  I can say that without hesitation.  I’ve worked on a LOT of operating systems over the decades... mainframes, mini-computers, workstations.  I feel like at some point in my career I’ve seemingly used one or more of everything (that’s not really true, but it sure seems like it).

The Mac isn’t trouble-free... but it probably is roughly a 1000:1 ratio in terms of Windows problems compared to macOS problems.  That sounds like an exaggeration... it really isn’t.  I’m “that guy” that all the friends and relatives call when their computers have problems.

I currently have a new PC running Windows 10... it’s about 18 months old.  It keeps giving me notices that my version of Windows 10 needs to be upgraded, but all attempts to upgrade fail.  All expert advice on the Internet aren’t able to fix (including advice from Microsoft).  So far their last bit of advice is what I refer to as the “nuclear option” (blow away everything on the machine and re-format / re-install from scratch ... losing all my data, applications, etc.).   The stunner is that if I agree to do this (It’d be extremely painful but I do have everything backed up)... my PC (a Lenovo ThinkPad) embeds the Windows licenense key in the BIOS chip (why PC’s still use BIOS is a bit of a mystery, but let’s pick on Microsoft for just one problem at at a time).  When I tried the Microsoft suggested “nuclear option” it demanded to know my license key.  I contacted Lenovo... there is no “license key” because of that BIOS chip.  Turns out Lenovo worked with Microsoft to provide a special version of Windows that knows how to read the license key from the hardware so that their end-users don’t have to worry their pretty-little-heads about such trivialities.  Alas... the version of Windows downloaded from Microsoft doesn’t know about this embedded hardware key.  That means I can’t even use the “nuclear option” to fix my PC unless I re-purchase the operating system that I’m already licensed to own.  <sigh>

No, we mac users really DO NOT put up with anything even remotely close to the problems that you PC owners have to deal with.

If you’re a creative person... photography, music, video, etc.... get a mac.  You’ll be much happier with a mac.

BTW... Apple will give you free lessons at any Apple Store in the country.  Did I mention they’re FREE lessons?  Even Canon doesn’t do that.

[TCampbell]

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@Seb5Dmarkivwrote:

Just as a matter of interest, how are you getting photographs on to the Mac?

I am using Photo on iCloud, so it takes an eternity. I also cannot delete photos for some reason.

Some say, use a card reader. That's what we were doing 15 years ago.

Is there a sensible way of getting pictures on to a Mac, without the nonsense of removing the card? (I was always told this eas a Bad Thing, as the card could get damaged.)

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The reasons many of use the card is speed.  For example, last weekend I was out at the velodrome.  I probably shot nearly 1000 photos of the races.  These are RAW files.   My camera’s RAW files are in the 35-40MB size per image.  That means this can conceivably be about 4GB of data.

If you transfer this via USB 2.0 (depending on camera & computer), that will take a while.  If you transfer this via WiFi it could also take a while.

The fastest transfer would be via direct reading of the memory card.

It really is your option though.... if you’re not shooting a lot of images... you can use WiFi or USB cable to transfer the images and you probably wont notice much of a difference in transfer times.