Unable to transfer EOS R5 Mark II firmware update to card

[Scubachuck]

Trying to update R5M2. First time went without issue. Now I’m unable to transfer the .fir file to my card. I’m using the correct operating system, Mac. l know to put it in the root. I’ve tried both cards. 
what am I missing? Thanks

[jrhoffman75]

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@Scubachuck wrote:

Trying to update R5M2. First time went without issue. Now I’m unable to transfer the .fir file to my card. I’m using the correct operating system, Mac. l know to put it in the root. I’ve tried both cards. 
what am I missing? Thanks

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1. are you connecting the camera by cable or using a card reader?

2. if direct connecting the camera is the computer recognizing it?

[Scubachuck]

I’m using the CF card to transfer the .fir from the computer download to the camera, but I can’t get the .fir file on the card. They say just drop the file on the card but in my case the file doesn’t load to the card. 

[jrhoffman75]

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@Scubachuck wrote:

I’m using the CF card to transfer the .fir from the computer download to the camera, but I can’t get the .fir file on the card. They say just drop the file on the card but in my case the file doesn’t load to the card. 

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Are you using a card reader? Does the computer show you the CF card? Copy-paste doesn’t work?

[Scubachuck]

I’m using a reader. When I drag the  .fir to the card on the computer screen the file doesn’t load. The card is formatted 

[jrhoffman75]

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@Scubachuck wrote:

I’m using a reader. When I drag the  .fir to the card on the computer screen the file doesn’t load. The card is formatted 

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Strange, but it’s not a Canon problem. It seems to be a computer related problem. 
When you have the CF card connected to the computer do you see the camera folders on the root level of the card?

[Scubachuck]

Exactly,

I only recall one that is DCIM. I’ve actually tried doing this on two computers. 

[jrhoffman75]

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@Scubachuck wrote:

Exactly,

I only recall one that is DCIM. I’ve actually tried doing this on two computers. 

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You should see something like this on your Mac

I just downloaded and dragged the .fir file for my camera.

You don't want to drag to the DCIM folder; just drag to the open space.

[Stephen]

Just so everyone is on the same page - you don't open the .fir file. You move it over to the file onto the card. When you connect the card to your Mac, you should see it mounted (usually on your desktop). You'll also see the firmware update mounted on your desktop (like jrhoffman's screenshot) when you download the firmware update. All you need to do is open the mounted firmware update to see the items, open your mounted card, and then simply drag the .fir file over to the card. That's all. Then, eject the card and put it into your camera.
The mounted firmware also has a folder with PDF files. Those are step-by-step instructions. Feel free to follow along with those! 

[Scubachuck]

John,

Thankyou for your help. 
I just drag it to the card, not to any folder. It just bounces back.