EOS R highest jpg resolution isn't

[minref]

Greetings, I have recently acquired a Canon EOS R. The highest jpg resolution I can set is 3888x2592, but the manual shows the higest res as 6720x4480. Is this due to a SD card issue, a firmware update, or a defect? Or??The camera works flawlessly, but I'd like to get the highest res possible. Thanks in advance.

[shadowsports]

Greetings, 

You are seeing this maximum resolution because you have the camera set to crop mode or have an APS-C lens mounted.  

This is not a problem with the camera. It's firmware, your SD card, etc.  If this is a new to you camera and you haven't already performed a reset of its settings, I recommend you do so.  

Here is a link to the EOS R user guide which you should probably have a copy of too.

eosr-ug9-en.pdf https://share.google/RBXWK1mE7F33oDnOp

[stevet1]

minref,

Go into your menu system and look for image quality. Make sure it's set for L and not M.

Steve Thomas