07-02-2022 10:44 AM
Help
I am not a computer geek so it may just be me but having used DPP4 on windows 10 Intel chip based desktop with lots of ram and lots of disk space for a couple of years and its been fine (but I have not used DPP4 for a few months) suddenly halfway through converting images from Raw to JPEG after a recent trip DPP4 shut down and every time i try to open it it just shuts (images taken on 5d mk3)
I have uninstalled and reinstalled to no effect I have tried downloading on a laptop same thing happens
Please can anyone tell me what to do to get it to work again
Thanks
Solved! Go to Solution.
07-10-2022 09:26 AM
07-02-2022 12:20 PM
Greetings,
One computer? If there is something wrong (corrupt) files in the directory DPP is pointed at when opening, it might close unexpectedly.
If this is happening on 2 different computers, that's another story. Try reviewing the event viewer to see if there is additional info related to the program closing unexpectedly.
~Rick
Bay Area - CA
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Cant see why it shut down does anyone know if there has been a recent update which is causing my problem
07-10-2022 08:53 AM
I am running 4.16.10.0 on a W10 computer. No problems.
Also running on an Intel MacBook Air with no problems.
I suggest you uninstall DPP4, download the free version of CCleaner and run a registry clean. Then reinstall DPP4.
07-10-2022 09:26 AM
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