cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My DPP4 having worked fine now just crashes on opening

guyqm
Apprentice

Help

I am not a computer geek so it may just be me but having used DPP4 on windows 10 Intel chip based desktop with lots of ram and lots of disk space for a couple of years and its been fine (but I have not used DPP4 for a few months) suddenly halfway through converting images from Raw to JPEG after a recent trip  DPP4 shut down and every time i try to open it it just shuts  (images taken on 5d mk3)

I have uninstalled and reinstalled to no effect I have tried downloading on a laptop same thing happens

Please can anyone tell me what to do to get it to work again

Thanks

1 ACCEPTED SOLUTION

That seems to have fixed the problem 

Thanks for the suggestion

View solution in original post

4 REPLIES 4

shadowsports
Elite

Greetings,

One computer?  If there is something wrong (corrupt) files in the directory DPP is pointed at when opening, it might close unexpectedly.

If this is happening on 2 different computers, that's another story.  Try reviewing the event viewer to see if there is additional info related to the program closing unexpectedly.  

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

Cant see why it shut down does anyone know if there has been a recent update which is causing my problem

jrhoffman75
Legend

I am running 4.16.10.0 on a W10 computer. No problems.

Also running on an Intel MacBook Air with no problems.

I suggest you uninstall DPP4, download the free version of CCleaner and run a registry clean. Then reinstall DPP4.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

That seems to have fixed the problem 

Thanks for the suggestion

Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!