(In)compatibility of EOS Utility with MacOS Ventura

[Stefan1]

I updated last night to MacOS Ventura. Unfortunately, the EOS Utility does not seem to be compatible with the latest version of MacOS. Because of this, I cannot connect with my Canon EOS R6. This is quite disastrous for me, since I use my R6 amongst others as a webcam. Why? In my profession and role, presentation matters a lot. 

When will this be resolved? Why is Canon seemingly incapable of keeping their software up-to-date?

De facto, the almost brand-new camera is now not useable anymore.

[Blueberry_Lover]

I just downloaded EOS Utility 3 Version 3.16.1.3 from the Canon USA site. The camera is directly connected to a USB/ThunderBolt 3 port using the Canon supplied USB-C to USB-C cable. At first, the camera was unable to connect to my Mac mini (2018) running Ventura 13.0.1. I then launched Apple's Image Capture tool which worked (for downloading images).

I then quit Image Capture and re-launced EOS Utility 3 and, lo and behold, the camera connected normally. I don't know if this workaround will help others experiencing problems but I thought that I would pass it along.

- Pie Lover

[Waddizzle]

Check your camera. Is it set for USB or Wi-Fi? It does not switch on its own.

[Waddizzle]

Apple has introduced a new OS, from the ground up, in each of the past four years. During those years Apple released multiple major updates to their OS, which caused many apps to fail. When it comes to software development, breaking your existing codebase is a cardinal sin.

[gvl]

Have you been able to do this with Wifi?

I am able to do this with USB cable directly attached, but not with Wifi.

[gvl]

It is set for Wifi. I also checked that it is set on the proper application mode for ESO Utility and not tablet app.

I verified

a) works on USB cable with EOS util on laptop

b) works on wifi with fire tablet (converted to android)

c) works on wifi with iPhone

So the only thing I am not able to achieve is wifi directly to the Laptop on M1

I tried cleaning NVRAM, uninstalling software from canon and reinstalling, resetting the camera

I have seen in past post that previously in other version people reported the non available links in the EOS utility e.g. greyed out that can not be clicked. I have looked in the security settings which are a bit different then in the previous OS versions on the MAC and verified that all Canon utilities are allowed the access the system. Does the EOS utility on a Laptop only work with the USB cable?

[Blueberry_Lover]

I set the EOS Utility Launcher as an Open at Login item. At least for the time being, everything seems to be working as expected.

- Pie Lover

I

[gvl]

can you send screenshot of after you have connected it to wifi (I got that done alsoe) but then the next thing is the EOS Utility. It shows a number of items which I can not click on.

eg. the image that you show in your post ‎on 11-23-2022 08:22 AM with Download images to computer and so on which you created with the USB cable, does it show the same way with WIFI and no USB cable

[Blueberry_Lover]

The used the Wifi setup menu in the camera and then connected the computer to the camera's Wireless Access Point (see below).

The EOS Utility 3 menu looks the same as with the USB cable connection.

- Pie Lover

[gvl]

Not sure why the items are greyed out for me ... I looked at the permissions and they seem all to be correct. Well, I will go for my $44 firetablet setup instead 😞

Thanks for all your efforts!!!!

[Petethepilot]

Brilliant! Thanks so much. I'll tell canon as they just wrote to me to tell me to do all the things I've already tried! Useless lot

!