Showing results for 
Show  only  | Search instead for 
Did you mean: 

Image Transfer Utility 2 not working... how do i fix this?


This just started happening today..


I click to open the application and nothing happen, like it doesnt even try to pop up then close. I check task manager to see if its running in the background its not there. Ive uninstalled and reinstalled the app & its the same thing. Any help is grately appreciated!



Which camera are you trying to use?  


What computer and operating system are you trying to use?


If you looking to use EOS Utlity 2, then I guess you have an older model camera and using USB.  Check your USB cable.  Make sure that you are using a USB data cable, and not one of those USB power cables.

"The right mouse button is your friend."

i have a canon EOS M50 & im not trying to transfer through cable, i was trying through wifi


Also im on windows 10

Use USB, because it is MUCH faster. The Wi-Fi is intended to work best with mobile devices.

Having built in Wi-Fi does not mean your camera is fully networkable. The cameras seem to use it as a longer range Bluetooth. Canon sells adapters that make cameras fully networkable.
"The right mouse button is your friend."

I have the same issue with IMAGE TRANSFER UTILITY 2 (Canon SX70 HS). Last year, after some win10 Pro/64bit/ update my ITU software does not start anymore. Till that time everything was OK and transfer was done automatically bi WIFI. Tried uninstall and reinstall of software but no result. How can I solve this?

Adrian, same problem. Found a fix yet?


sorry but NO!

BTW Canon support SUCKS! They're just sending you to different links but nobody checked the real problem! I'll move to another brand and I'll recommend all my friends using Canon to make the same move. I hope I'll find another dumb to sell my rig...


Found my Fix

Control Panel (view Icons), Autoplay, scroll all the way down to devices , your cam, and tell sys  what to do when connected. Mine was set to do nothing, changed it to fiirst choice (Canon Cam Window). Works great now.

My Windows 10 machine does not show a "Canon Cam Window" as an option under Autoplay for the camera.  What is Canon Cam Window?



I have discovered that IT2 is not completely shutting down its processes when you close it.  If you have run it and need to use it again, use the Task Manager to shut down any Canon Image Transfer 2 tasks that are running.  Now, start IT2 and it should start up and allow you to proceed normally.  This is clearly a bug.

03/14/2023: New firmware version 1.8.1 is available for EOS R6

03/02/2023: New Firmware Updates Are Available:

EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.