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08-02-2015 03:03 PM
Hi all,
I just upgraded to Windows 10, and immediatly ran into the problem that is described in this thread about Windows 8:
http://community.usa.canon.com/t5/Software/Eos-Utility-problem/td-p/1189
After reading that thread I decided to unplug the other USB devices I had in the computer at the time (Garmin Watch, USB key, smart phone) and turn off the camera. I then turned on the camera and ran the EOS utility and it found my camera and worked correctly.
Clearly this problem is still not resolved, but that simple work-around gets me downloading my pictures again. There are a lot of other things people tried in the above thread, but I just unplugged the USB devices and was good to go.
Solved! Go to Solution.

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08-25-2015 02:12 PM - edited 08-25-2015 02:16 PM
How do I change this: "C:\Program Files (x86)\Canon\EOS Utility\EOS Utility.exe" /AutoStartUp"
Where do I add the "2"?

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08-25-2015 04:27 PM
If you are referring to Downloading the EOS utility updater, I've done that.

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08-26-2015 03:29 AM
the EOS 2 utility is (at least on my laptop) in the folder
:
C:\Program Files (x86)\Canon\EOS Utility\EU2
and is called "EOS Utility 2.exe"
Any shortcuts or startup items should point to this program.
This worked for me 🙂

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08-26-2015 09:54 AM
Hey ceevsg, thanks. That was what was missing. My shortcuts referenced another version of the EOS utility. I wonder if Win 10 upgrade changed the references or if "2" is the version for Win 8 and 10.

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08-27-2015 03:25 PM - edited 08-27-2015 03:28 PM
You have to download EOS Utility upgrade and install it
Open chapter Software and select EOS Utility 2.14.20 Updater for Windows

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08-27-2015 05:08 PM

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08-28-2015 04:10 AM
I assume that the EOS utility 2 indeed is for windows 10... not sure...
But Canon didn't make any rumour about it. At least it slipped my attention
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08-28-2015 09:26 AM

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08-28-2015 11:18 AM

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08-29-2015 07:43 AM
There should be enough information in this thread for them to figure out the problem.
