EOS Utility App options are grayed out EOS 1000D

[Lorna81]

Hi there 

I'm having the same issue. I bought a used Canon Esd 1000, downloaded the updated software and can't select certain options in Utility window. I have a Windows 10 

[Ron]

Hi Lorna81

Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The EOS 1000D isn't sold or supported by our team here at Canon USA.
If you live outside the United States, please CLICK HERE and select your country or region for your support needs.
You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

[p4pictures]

Your EOS 1000D was introduced in other markets in 2008, it was sold as the EOS Digital Rebel XS in the USA.

The last updater for EOS Utility that is compatible with your camera was version 2.14.20a and it was available in September 2015 (10 years ago). The current version of EOS Utility is no longer compatible with your camera. 

You will have to use a card reader and take the card from the camera and put it in your computer to copy images from the card. You can use the current version of Canon's Digital Photo Professional Software to process the RAW images from your camera if needed. 

[jrhoffman75]

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@Lorna81 wrote:

Hi there 

I'm having the same issue. I bought a used Canon Esd 1000, downloaded the updated software and can't select certain options in Utility window. I have a Windows 10 

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Go to the 1DX Mark II support page and download EOSU 3.9. It will also install EOSU2 which will work with your camera.