EOS Utility 3 not working on macOS Sequoia

[tbooth1961]

I recently upgraded to the new macOS system, Sequoia 15.1 for my computer.  Prior to the Sequoia update, I had no problem loading photos from my EOS Rebel T6i to my computer.  After the update, I am unable to transfer the photos into Adobe Bridge.  I get the following error message:

"Communication with the camera via USB cannot be established. Start EOS Utility after closing all the apps that communicate with the camera, and then turn on the camera again".  

I have done everything I know to do and I cannot get anything to work.  Anyone else experiencing this?

[March411]

Are you running the most recent version EOS Utility. I did a search and found others were having the same issue and that updating to EOS utility 3.18.5.13 resolved the challenge for Sequoia. There is some current solutions if you search the site.

Sorry I can't offer more help, I'm a Win 11 user.

[tbooth1961]

Thank you for your feedback!

[jrhoffman75 · Accepted solution]

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@tbooth1961 wrote:

I recently upgraded to the new macOS system, Sequoia 15.1 for my computer.  Prior to the Sequoia update, I had no problem loading photos from my EOS Rebel T6i to my computer.  After the update, I am unable to transfer the photos into Adobe Bridge.  I get the following error message:

"Communication with the camera via USB cannot be established. Start EOS Utility after closing all the apps that communicate with the camera, and then turn on the camera again".  

I have done everything I know to do and I cannot get anything to work.  Anyone else experiencing this?

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If all you are interested in is downloading images from the camera use the Apple Image Capture application. 

[tbooth1961]

Thanks!  I use Adobe Bridge so I used their photo transfer option.  It was much slower than the Canon option but it worked…