04-01-2019 04:42 AM
Running DPP 22.214.171.124 (and the version that shipped with the EOS R, I believe 4.9.20), nearly every run and before I can edit more than one photo, I get a dialog titled: "Internet Connection Error."
The specific text is: "Your request cannot be completed because the service could not be found or did not respond. The service might be experiencing technical difficulties, or you may need to adjust your network settings." (The message has spaces before "service", as I've reproduced here.)
When I hit "Try Again" it typically hangs the application. The dialog and main app then say in their title bars, "Not Responding."
The operating system is Windows 7 32-bit (which I need to keep for other reasons). There is well over 1GB free memory. I'm editing a CR3 from the EOS R. It's happening with Dual Pixel CR3's and I believe regular CR3's too.
The only internet service I know of is to add my lenses to the database used by the Digital Lens Optimizer. I don't know why access to that would continue, and if it is continuing I don't know why it would fail.
04-01-2019 07:50 AM
If it is internet related, it must be something specific to using files from a mirrorless camera. I was curious and temporarily shut down the ethernet port associated with my internet connection and then went into to DPP 126.96.36.199 and edited several RAW files (captured with 1DX and 1DX Mark II bodies) including cropping, applying lens correction (lens profiles were downloaded previously), noise reduction, auto gamma, and sharpening with no problems or errors.
It seems odd that DPP is accessing the internet during normal operation so this error may be triggered due to some combination of DPP, your operating system, and virus checkers or other background software. I am running Win 10 Pro 64 on a HP Z820 workstation.
DPP has some other definite issues including the annoying "feature" of selecting the last file in a directory during the initial editing after a recipe is applied to all files regardless of the file that is selected before hitting ctrl plus right arrow to eid that file but I have never seen the error message that you are getting.
04-01-2019 10:11 AM - edited 04-01-2019 10:11 AM
I installed 4.10.1 on a PC over the weekend. No issues here. Except for the check for update option, the software doesn't make any outbound connections I am aware of.
Log in as a different user and see if the error follows. If so, uninstall it. restart and reinstall. Test again.
The machine I installed on was W10 Pro_1809 and Windows Defender. I don't know that AV is the cause of your issue, but if you have a 3rd party app with its own software FW, it certainly could block an app it doesn't "trust".
Bay Area - CA
~R5 C (188.8.131.52) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10~6D2 (v1.1.1) Retired ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
04-01-2019 01:11 PM
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 184.108.40.206
PowerShot SX420 IS - Version 220.127.116.11
PowerShot 620 HS - Version 18.104.22.168
PowerShot SX720 HS - Version 22.214.171.124
PowerShot G1X Mark III - Version 126.96.36.199
PowerShot G7X Mark II - Version 188.8.131.52
PowerShot G9X Mark II - Version 184.108.40.206
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.