Connection failed for Wi-Fi on EOS R50 camera to phone app

[Zander013]

hi im having issues with my EOS R50, im not able to connect to it on my pixel 7 running android 14. bluetooth is fine but when i attempt to connect over wifi to transfer pictures it justs give me connection failed. ive run through all the tips on here to attempt to fix everything short of having to reformat my phone which i feel is a little unnecessary.

ive run on the latest cannon firmware for the camera and the cannon connect app and still unable to wifi connect for any of the features. I've hard wiped any Bluetooth and wifi settings on my phone to see if that would help but to no avail. any help would be greatly appriecated.

[Stephen]

If you've followed the steps in the Camera Connect app and cannot connect, please call support for troubleshooting at 1-800-OK-CANON (800-652-2666) Monday through Friday. 

If you're not in the United States, contact support in your country or region at https://global.canon 

[pminhquydl]

Hi, I tried to change wpa3-personal to wpa2-personal, but it did not work.

I bought the camera a couple of days ago. I used Camera Connect to transfer images from the camera to my phone normally three or four times. Today, I can not import the images. Each time I import the images, 3-4 pictures will transfer, and after that, the camera shuts down. Also, there is a notification that "Camera can not connect to wifi, check the camera setting,..."

How can I solve this problem?

Thank you.