Connection failed for Wi-Fi on EOS R50 camera to phone app

[Zander013]

hi im having issues with my EOS R50, im not able to connect to it on my pixel 7 running android 14. bluetooth is fine but when i attempt to connect over wifi to transfer pictures it justs give me connection failed. ive run through all the tips on here to attempt to fix everything short of having to reformat my phone which i feel is a little unnecessary.

ive run on the latest cannon firmware for the camera and the cannon connect app and still unable to wifi connect for any of the features. I've hard wiped any Bluetooth and wifi settings on my phone to see if that would help but to no avail. any help would be greatly appriecated.

[rawsonl]

I am having the exact same problem. It worked great about two weeks ago and tonight it does not work. I have tried uninstalling and reinstalling the app. Turning the phone off and on. Resetting my camera. Updating the firmware. Removing the Bluetooth and readding. Turned my router off and on. I keep getting the message "Cannot connect to Wi-FI. Please try again later."

[Waddizzle]

Welcome to the forum.

Sorry to hear that you are also having issues with a Google Pixel device.  Over the past month there has been an explosion of new forum members looking for help with the Google Pixel smart devices.  Apparently, there was an update to the smart device OS, and it disabled or otherwise blocked the Canon app, as well as numerous others.  What used to work perfectly, suddenly does not.

Have you checked with Google to see if there are any fixes or updates?

[rawsonl]

I indeed have their latest update for Google Pixel. You guessed it. December. I just submitted a feedback response to Google. I am happy to work with your developers to see if we can trap the actual error.

[rawsonl]

There is a new security patch for the Google Pixel scheduled for 1/5/2024. Tomorrow. I am crossing my fingers that will fix the problem. If not, I will keep pinging Google to get resolution. 

https://source.android.com/docs/security/bulletin/2024-01-01

[Zander013]

If I go to Google they are going to be like this is canons problem. I have no issues with my gopro my insta 360 or my dji drone.

How about not kicking us around like a soccer ball and try and provide trouble shooting help and work with us instead of handing us off to someone else.

[rawsonl]

I was thinking about picking up a cheap tablet until Google and/or Canon gets this fixed. Yes. I am that fond of the Canon App.

I cannot seem to set Wi-Fi parameters on the Camera. It simply utilizes the Phone's Wi-Fi connection. Is this utilizing an ad-hoc (or peer-to-peer) WiFi network?

Would it be advantageous to purchase an external Wi-Fi device for the camera?

[Zander013]

U shouldn't have to pickup a new product. Canon should be updating the app to help counter any issues with the app compatibility with phones. Google might have impliment something that broke that functionality but it's canons duty to find away to correct it since going in and fixing it on Google end might break more. If they can't fix the function then put a warning in the app saying there's an issue with the app compatibility with pixels and some functionality might be nonfunctional.

[Zander013]

i have reached out to google and they said that since it seems to be an issue with connection between the app and the camera they are unable to provide assistance. while yes it might be an issue with some backend software on the pixel that its the app providers duty to maintain the apps functionality not theirs to make sure things dont break within the apps. so if someone could attempt to provide troubleshooting steps or update the app to fix the broken functionality on the pixel version of the app i would appreciate it.

[shadowsports]

Greetings,

I'm sorry this continues to be an issue for some.  The January security patch has nothing to do with anything wireless. It addresses a local escalation privilege.  Of course we all know there are fixes that occur without our knowledge. 

I have continued to have zero issues connecting Wi-Fi only and (bluetooth only or both) to the CC App v3.1.10.49_1396 running on my Pixel 6 and 8,  Android OS 14 with the December security patch. 

I know this is not helpful but I have no way to reproduce the behavior as it works for me every single time I try. 

Wi-Fi Only

Select Smart Phone

Pair via Wi-Fi

Camera's SSID and password

Open Wi-Fi on your device and select the camera's SSID broadcast

Enter password

Once the phone connects, this bubble pops up

You can tap it which opens Canon Connect for you or open the app yourself.  Select the camera

You are then connected - Wi-Fi only

I just took these screen shots.  No problems with Android OS 14, My Pixel 6 or 8 (December Security Patch), or the Canon Connect App.  I don't see what Google or Canon is going to do as there is nothing for them to "fix"

I tested Wi-Fi only, Bluetooth only, both at the same time and 2 different phones.

I also connected the phone and camera to my home network and used the Canon Connect App with the camera.  (image browsing and control).  I am not able to reproduce the issue and have now tested on multiple devices.    

Works 100% of the time consistently.